We understand that sometimes purchases don’t work out as expected. If you’re not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
- To be eligible for a refund, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
2. Initiation of Refund
To initiate a refund, please contact our customer support team within [number of days] days of receiving your purchase. You can reach us via info@dr-rashelpk.com, providing your order details and the reason for your request.
3. Refund Process
Once your request is received and approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
6. Contact Us
If you have any questions about our refund policy, please contact us at info@dr-rashelpk.com.
7. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on this page.